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Backer questions

Backer hasn’t received survey link
Follow these steps in the event that a backer says that they have not received a survey link:1 – Confirm the backer’s reward gr...
Mon, 3 Sep, 2018 at 11:18 AM
Backer is being asked for payment when no payment is required
- Confirm that gift cards have been enabled.- A backer should only be asked for payment after they have entered their shipping ...
Mon, 3 Sep, 2018 at 11:20 AM
Backer is receiving reminder emails even though they have completed their survey
Reminder emails will only go out to backers that have not completed their survey in full. If a backer believes they have comple...
Mon, 3 Sep, 2018 at 11:31 AM