- Confirm that gift cards have been enabled.
- A backer should only be asked for payment after they have entered their shipping address if they have selected items exceeding their survey allotment.
We recommend first confirming that the backer has followed these steps before troubleshooting further. A backer may notice the dollar value of their reward and then assume a payment is required, not realizing that Crowd Control subtracts this value from their cart.
- If a backer has followed these steps and is still erroneously being asked for payment, it is possible that their survey code has not been automatically applied to their cart. Their survey code is the alphanumeric string of characters at the end of their survey link following discount=. This survey code can be entered manually in the ‘discount or gift card’ box during checkout.