Troubleshooting

Backer email isn’t in Crowd Control
- Confirm the backer’s username or email directly on Kickstarter.- It is not uncommon for backer to forget the email used on Kickstarter or to have...
Common survey creation issues
SummaryA survey experience that differs from what is expected/desired can be the result of various settings. This article will help to diagnose suc...
Backer hasn’t received survey link
Follow these steps in the event that a backer says that they have not received a survey link:1 – Confirm the backer’s reward group has been sent su...
Backer is being asked for payment when no payment is required
- Confirm that gift cards have been enabled.- A backer should only be asked for payment after they have entered their shipping address if they have...
Backer is receiving reminder emails even though they have completed their survey
Reminder emails will only go out to backers that have not completed their survey in full. If a backer believes they have completed their survey but...