- Confirm the backer’s username or email directly on Kickstarter.- It is not uncommon for backer to forget the email used on Kickstarter or to have...
SummaryA survey experience that differs from what is expected/desired can be the result of various settings. This article will help to diagnose suc...
Follow these steps in the event that a backer says that they have not received a survey link:1 – Confirm the backer’s reward group has been sent su...
- Confirm that gift cards have been enabled.- A backer should only be asked for payment after they have entered their shipping address if they have...
Reminder emails will only go out to backers that have not completed their survey in full. If a backer believes they have completed their survey but...