• Pledge Manager
  • Quickstart
    • Setup guide
  • Intro
    • Overview
    • The basics
    • Projects
    • Surveys
  • Admin
    • Overiew
    • Dashboard
    • Backers
    • Surveys
  • General setup
    • Overview
    • Create a new project
    • Import project/backer data
  • Launch & manage
    • Pre-survey update to backers
    • Send surveys to backers
    • Overview
• Supplemental details
  • More Info
    • Survey type: discounts vs gift cards
    • App permissions
    • Uninstalling Crowd Control
    • Custom product options
    • Price rounding and discount-based surveys
• Relocate Address Editor
  • Overview
    • Basics
    • Installation and uninstallation
  • Troubleshooting
    • Testing Relocate Address Editor
• Shopify
  • Getting started
    • Products
    • Store basics
    • Gift cards
    • Collections
    • Shipping
    • Store themes
• Troubleshooting
  • Crowd Control admin
    • Reward items aren’t appearing in survey collection
    • Backer email isn’t in Crowd Control
    • Backer received the wrong survey
    • Common survey creation issues
  • Backer questions
    • Backer hasn’t received survey link
    • Backer is being asked for payment when no payment is required
    • Backer is receiving reminder emails even though they have completed their survey
  • Shopify
    • The survey page isn’t scrolling
• Kickstarter
  • Management tips
    • Post-funding insights
    • Pre-survey project update
• Getting started
  • Crowd Control
    • Application summary
    • Overview
    • App installation
    • Upload backer data
    • Reward management
    • Create surveys
    • Create a new project
    • Exceptions (Kickstarter only)
    • Notifications
    • Interactive setup

Troubleshooting