• Pledge Manager
  • Quickstart
    • Setup guide
  • Intro
    • Overview
    • The basics
    • Minimum requirements
    • Installation
    • Projects
    • Surveys
  • Admin
    • Overiew
    • Dashboard
    • Backers
    • Surveys
  • General setup
    • Overview
    • Create a new project
    • Template installation
    • Import project/backer data
  • Survey setup
    • Overview
    • Basics
    • Rewards
    • Add-ons
    • Collections
    • Survey templates
    • Widget page (optional)
    • Design survey notifications
    • Create backer surveys
    • Exceptions (Kickstarter only)
  • Launch & manage
    • Pre-survey update to backers
    • Send surveys to backers
    • Overview
• Supplemental details
  • Survey product types
    • Overview
    • Rewards & perks
    • Add-ons & upsells
    • Reward product bundles
  • More Info
    • Survey type: discounts vs gift cards
    • App permissions
    • Uninstalling Crowd Control
    • Custom product options
• Relocate Address Editor
  • Overview
    • Basics
    • Installation and uninstallation
  • Troubleshooting
    • Testing Relocate Address Editor
• Shopify
  • Getting started
    • Products
    • Store basics
    • Gift cards
    • Collections
    • Shipping
    • Creating survey collections
    • Customize survey template
    • Add products/rewards to survey
    • Store themes
  • Supplemental details
    • Collaborator access
    • Google Analytics setup
    • Facebook pixel setup
    • Minimum requirements
    • Collections/all
    • Discount tips
• Troubleshooting
  • Crowd Control admin
    • Reward items aren’t appearing in survey collection
    • Backer email isn’t in Crowd Control
    • Backer received the wrong survey
    • Common survey creation issues
  • Backer questions
    • Backer hasn’t received survey link
    • Backer is being asked for payment when no payment is required
    • Backer is receiving reminder emails even though they have completed their survey
  • Shopify
    • The survey page isn’t scrolling
• Kickstarter
  • Management tips
    • Post-funding insights
    • Pre-survey project update
• Getting started
  • Crowd Control
    • Application summary
    • Overview
    • App installation
    • Upload backer data
    • Reward management
    • Create surveys
    • Create a new project
    • Exceptions (Kickstarter only)
    • Notifications
    • Interactive setup

Troubleshooting