• Pledge Manager
  • General setup
    • Quickstart
    • Create a new project
    • Import project/backer data
    • Currency conversion of backer report
    • Reviewing reward and product data
    • Review campaign add-ons
    • Match products from campaign to Shopify
    • Creating survey collections
    • Survey template customization
    • Finalizing survey creation
  • Conditional setup
    • Shipping profiles of duplicate products
    • Exceptions (Kickstarter only)
  • Launch & manage
    • Pre-survey update to backers
    • Send surveys to backers
    • Overview
  • Supplemental
    • Reward product bundles
    • Survey type: discounts vs gift cards
    • App permissions
    • Uninstalling Crowd Control
    • Custom product options
    • Price rounding and discount-based surveys
  • Troubleshooting
    • Backer email isn’t in Crowd Control
    • Common survey creation issues
    • Backer hasn’t received survey link
    • Backer is being asked for payment when no payment is required
    • Backer is receiving reminder emails even though they have completed their survey
  • Advanced
    • Focused product descriptions
• Relocate+ Order Editor
  • Overview
    • Basics
    • Installation and uninstallation
  • Troubleshooting
    • Testing Relocate Address Editor
  • Integrations
    • Integration setup: Shipstation

Troubleshooting