We have found that many stores utilize a newsletter sign-up form pop-up on their stores via the MailChimp Shopify app. This function has been identified as a cause of interference with the survey template. If you are using the MailChimp pop-up and encounter this error, there are two options for resolution:

1 – Temporarily disable the pop-up.

2 – Edit the pop-up settings so the form is displayed at a different time (we recommend choosing ‘at exit’)

Sometimes disabling the pop-up on MailChimp doesn’t immediately remove the pop-up from your store. In such cases you will need to remove the MailChimp app, add it again, and omit using the pop-up function.