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Troubleshooting

Crowd Control admin 4

  • Reward items aren’t appearing in survey collection
  • Backer email isn’t in Crowd Control
  • Backer received the wrong survey
  • Common survey creation issues

Backer questions 3

  • Backer hasn’t received survey link
  • Backer is being asked for payment when no payment is required
  • Backer is receiving reminder emails even though they have completed their survey

Shopify 1

  • The survey page isn’t scrolling
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