Summary

Collaborator access enables Shopify Partners like Crowd Control to access a store to provide support while not counting against a store's staff limit. Collaborator access requests are sent to the store's admin email and require the admin's approval. Instances where collaborator access may be needed include installing survey templates on a store's custom theme or simply providing support for general questions.


On this page:

Overview

Basic permissions

Secondary permissions




Overview

Collaborator access is essentially a staff account that is reserved for Shopify Partners like Crowd Control and while not counting against a store's staff limits. Like a staff account, the store admin can determine which features and content a collaborator can access. 


When needed, Crowd Control Support will submit a request for collaborator access via Shopify. Requests are delivered from Shopify to the store's admin email and must be approved before full support can be given. To expedite support, Crowd Control Support will first request access for both required and secondary permissions. Store admins can edit such permissions before approval or anytime after.


The primary purpose for granting collaborator access to Crowd Control is for the installation of survey templates on a custom or unsupported theme.

 

See below for the required and recommended permissions for Crowd Control Support.




Basic permissions

If a store is using a custom or unsupported theme then Crowd Control Support requires the following permissions: 

  • Products
  • Themes
  • Blog posts and pages

These permissions are necessary for installing and testing custom survey templates that are made to be compatible with a store's theme.




Secondary permissions

Giving Crowd Control Support access to the permissions below can be useful for providing general support and troubleshooting questions that may arise during application use. The following permissions are relevant for such support:

  • Orders
  • Products
  • Gift cards
  • Customers
  • Discounts
  • Apps
  • Settings
  • Themes
  • Blog posts and pages