Summary
Use the Surveys page to add backers to a project, customize survey notifications, create and deliver surveys, and track survey activity.
Add backers
Import backer reports from Kickstarter and Indiegogo for projects in the app.
Design notifications
Access the survey notification editor to customize the communications sent to backers from Crowd Control.
Create surveys
The survey creation tool allows you to select a backer group to select a survey landing page and define survey credits based on specified products and quantities
Surveys and notifications are created and delivered to backers via this page. The progress of a pledge level within the survey process can be viewed on this page at any time.
Survey notifications are initiated by you with automatic reminders being sent according to your specifications. It is recommended to send notifications to a smaller backer group first to ensure there are no problems and to allow users to become familiar with and prepare to answer common questions that may arise from backers. Sending all surveys at the same time can be overwhelming for some projects.
An optional final reminder can be sent from this page once all automatic reminders have been sent. Final reminders can be sent at any time and are only sent once.
When applicable, pledge exceptions (Kickstarter only) can be accessed from this page.
NOTE
Survey notifications are not sent to all backers instantaneously. Notifications are first 'scheduled to send' and then roll out to backers in phases to help with customer management.